About Sue Mist
Hi. I’m Sue and I work from the best office in town, with a view across the park to the beach and the smell of fresh coffee and home baking in the background. I can offer a 24/7 service if required. I’ve lived at Eastern Beach for fifty years and have been in the travel industry for 25+ years.
I have travelled extensively, although there is still a lot of world out there to explore. In my books, cruising is a real holiday – settle into your cabin on boarding and don’t repack until disembarkation, having seen several destinations.
Answering the question ‘where is my favourite destination?’ is a hard one. Everywhere has it’s special appeal, but one of my favourite trips was cruising the Tahitian Islands aboard the Paul Gauguin. I’ve cruised around Fiordland three times with the Preservation Inlet Discovery Expedition being high on the list.
This year I have been on a Viking River Cruise from Bucharest to Amsterdam and had two weeks in Ireland on a Back Roads Tour. Next trip is to circumnavigate Japan with Princess Cruises.
Favourite Quotes: There are no portholes in coffins.
Travelling is hard work – do it while you are fit enough to enjoy.
Travel Tips: Travel light – remember who has to carry the bag.
And to this aim: Put out on the bed what you think you need; put half away and you will still have too much. (Advice given to me by an air hostess friend on my first overseas trip).
Blog
.jpg)
Sue Mist has been with Travel Managers since 2007 and on top of that has been in the travel industry for 24 years!Her best memory whilst being a member of Travel Managers is
the fantastic camaraderie of the TMG family. Sue also has clients from 24 years ago when she first started in the travel industry which is awesome to see.
What's your best travel experience in your time with TMG?
How do you pick a best, when there have been so many great experiences? An Avalon River Cruise with David Inglis from Paris to Normandy is up there among favourites.
What makes them a special/loyal client?
They are thoroughly nice people and in many cases we have gone beyond client/agent relationship to good friends.
What is the most memorable trip you have booked for a client?
What started as an Alaskan Cruise for clients, ended up with me escorting a group of 16 passengers (family and friends of original clients) that has continued on to be a regular travel group, with new additions every tour.
What is the most impactful customer service you have offered?
Sorting all on-going arrangements, including contacting their insurance company, when the wife had a stroke in Greece and spent five weeks in hospital.
What are the best thanks you have received from a client?
Repeat business and referrals.
What has been the biggest change/challenge you have experienced in the travel industry in the last 20 years? And how did you overcome that change/challenge?
Without a doubt Covid and all the rules and regulations and uncertainty that has come with it. Still a challenge!!!
If you've answered Covid to the above, is there anything else significant you've found has impacted the travel industry in the last 20 years? How did you deal with this?
Unreasonable ticketing deadlines, and trying to avoid being ADM'd. What comes first - the chicken or the egg? Cruise lines want deposits in three days, airlines want tickets issued in 48 hours... getting the ducks in a row is a challenge. An on-going battle that is made more difficult as there are less flights and many people itching to get away again.
